General Terms and Conditions with Customer Information

Table of Contents

1. Scope
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Terms of Payment
5. Delivery and Shipping Conditions
6. Liability for Defects
7. Applicable Law, Place of Jurisdiction

1) Scope

1.1 These terms and conditions of Normrahmen AG (hereinafter "Seller") apply to all contracts that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods and/or services presented by the Seller in their online shop. The inclusion of the Customer's own terms and conditions is hereby objected to unless otherwise agreed.

1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their independent professional activity. An entrepreneur within the meaning of these General Terms and Conditions is any natural or legal person or a legally responsible partnership who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller's online shop do not represent binding offers from the Seller but serve to submit a binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated in the Seller's online shop. After entering their personal data, the Customer submits a legally binding contract offer with regard to the goods and/or services contained in the shopping cart by clicking the button that concludes the ordering process.

2.3 The Seller can accept the Customer's offer within five days,

• by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the Customer is decisive, or
• by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive, or
• by requesting payment from the Customer after placing their order.

If several of the above alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives occurs first. If the Seller does not accept the Customer's offer within the above-mentioned period, this is deemed a rejection of the offer with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 The period for acceptance of the offer begins on the day after the offer is sent by the Customer and ends at the end of the fifth day following the sending of the offer.

2.5 When submitting an offer via the Seller's online order form, the contract text is stored by the Seller and sent to the Customer in text form (e.g. e-mail, fax or letter) after sending their order together with these GTC. Additionally, the contract text is archived on the Seller's website and can be accessed free of charge by the Customer via their password-protected customer account by entering the relevant login data, provided the Customer has created a customer account in the Seller's online shop before sending their order.

2.6 Before binding submission of the order via the Seller's online order form, the Customer can continuously correct their entries using the usual keyboard and mouse functions. In addition, all entries are displayed once again in a confirmation window before binding submission of the order and can also be corrected there using the usual keyboard and mouse functions.

2.7 The German language is available for concluding the contract.

2.8 Order processing and contact take place via e-mail and automated order processing. The Customer must ensure that the e-mail address they provide for order processing is correct, so that e-mails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or third parties commissioned by the Seller to process the order can be delivered.

3) Right of Withdrawal

Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in the Seller's withdrawal information.

4) Prices and Terms of Payment

4.1 The prices indicated by the Seller include statutory value-added tax and other price components. Any additional delivery and shipping costs will be indicated separately in the respective product description.

4.2 Various payment options are available to the Customer, which are specified in the Seller's online shop.

4.3 If prepayment has been agreed, payment is due immediately after conclusion of the contract.

5) Delivery and Shipping Conditions

5.1 Delivery of goods is carried out regularly by dispatch and to the delivery address specified by the Customer. In processing the transaction, the delivery address specified in the Seller's order processing is decisive. Notwithstanding this, if the PayPal payment method is selected, the delivery address provided by the Customer to PayPal at the time of payment is decisive.

5.2 If the transport company returns the dispatched goods to the Seller because delivery to the Customer was not possible, the Customer shall bear the costs for the unsuccessful shipment.

5.3 In principle, the risk of accidental loss and accidental deterioration of the goods sold passes upon handover to the shipping company or the authorised transport person.

5.4 In the case of self-collection, the Seller will first inform the Customer by e-mail that the goods ordered by them are ready for collection. After receipt of this e-mail, the Customer can collect the goods by arrangement with the Seller. In this case, no shipping costs will be charged.

6) Liability for Defects

The statutory liability for defects applies.

7) Applicable Law, Place of Jurisdiction

7.1 If the Customer acts as a consumer, Swiss law shall apply to all legal relationships of the parties to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the exclusive place of jurisdiction for all disputes arising from this contract shall be the Customer's place of residence.

7.2 If the Customer acts as an entrepreneur, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller's place of residence or business.