Privacy Policy
1) Introduction and contact details of the controller
1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.
1.2 The controller for data processing on this website within the meaning of the Swiss Data Protection Act (DSG) is Normrahmen AG, Bernstrasse 41, 3175 Flamatt, Switzerland, Tel.: +41 31 991 93 90, E-Mail: info@normrahmen.ch. The controller responsible for processing personal data is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.
2) Data collection when visiting our website
2.1 If you only use our website for informational purposes, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server (so-called “server log files”). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:
- Our visited website
- Date and time at the time of access
- Amount of data sent in bytes
- Source/reference from which you reached the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymised form)
The data will not be passed on or otherwise used. However, we reserve the right to check the server log files retrospectively if there are concrete indications of unlawful use.
2.2 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller). You can recognise an encrypted connection by the character string “https://” and the lock symbol in your browser bar.
3) Cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.
In some cases, cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website).
We may work with advertising partners who help us to make our online offering more interesting for you. For this purpose, in this case, cookies from partner companies (third-party cookies) are also stored on your hard drive when you visit our website. If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case in the following paragraphs.
Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:
Microsoft Edge: https://support.microsoft.com
Firefox: https://support.mozilla.org
Chrome: http://support.google.com
Safari: https://support.apple.com
Opera: https://help.opera.com
Please note that if you do not accept cookies, the functionality of our website may be limited.
4) Contact
Personal data is collected when you contact us (e.g. via contact form or e-mail). Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your enquiry or for contacting you and the associated technical administration. Your data will be deleted after your enquiry has been finally processed. This is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.
5) Data processing when opening a customer account and for contract processing
Personal data is collected and processed if you provide us with this data to carry out a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. You can delete your customer account at any time by sending us a message to our address. We store and use the data you provide for contract processing. After deletion of your customer account, your data will be blocked with regard to tax and commercial law retention periods and deleted after expiry of these periods, unless we can prove an overriding interest in further processing within the meaning of Art. 31 para. 2 DSG or justification by law.
6) Use of your data for direct advertising
6.1 Subscribing to our email newsletter
By providing your personal data, you agree that we may use this data to send you newsletters.
We store the IP address entered by your Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later date. The data collected by us during registration for the newsletter will be used exclusively for advertising purposes in the form of the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending us a corresponding message. After unsubscribing, your email address will be deleted from our newsletter distribution list immediately, unless we can demonstrate an overriding interest in further processing within the meaning of Art. 31 para. 2 DSG or justification by law.
6.2 Sending the email newsletter to existing customers
If you have provided us with your email address when purchasing goods and services, we reserve the right to regularly send you offers for similar goods or services, such as those you have already purchased, from our range by email. We do not need to obtain separate consent from you for this purpose. Data processing in this respect is based solely on our legitimate interest in personalised direct advertising. If you initially objected to the use of your email address for this purpose, we will not send you any emails. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by sending a message to the controller named at the beginning. You will only incur transmission costs based on the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be discontinued immediately.
6.3 MailChimp
The dispatch of our email newsletters is handled via the following provider: The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA
Based on our legitimate interest in effective and user-friendly newsletter marketing, we pass on the data you provide when registering for the newsletter to this provider so that they can send the newsletter on our behalf.
Subject to your express consent, the provider also carries out a statistical success analysis of newsletter campaigns via web beacons or tracking pixels in the emails sent, which can measure opening rates and specific interactions with newsletter content. End device information (e.g. time of access, IP address, browser type and operating system) is also collected and evaluated, but not merged with other data sets.
You can revoke your consent to newsletter tracking at any time with effect for the future.
We have concluded an order processing contract with the provider to ensure the protection of the data of our website visitors and to prohibit unauthorised disclosure to third parties.
For the transfer of data to the USA, the provider refers to standard contractual clauses of the Swiss Federal Data Protection and Information Commissioner (EDÖB), which are intended to ensure compliance with the Swiss level of data protection.
6.4 Advertising by post
On the basis of our legitimate interest in personalised direct advertising, we reserve the right to store your first and last name, your postal address and - if we have received this additional information from you as part of the contractual relationship - your title, academic degree, year of birth and your professional, industry or business designation and to use it to send you interesting offers and information about our products by post.
You can object to the storage and use of your data for this purpose at any time by sending us a corresponding message.
7) Data processing for order processing
7.1 The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of contract processing, insofar as this is necessary for delivery of the goods. We will pass on your payment data to the commissioned credit institution as part of payment processing, insofar as this is necessary for payment processing. If special service providers are used for order processing, we will explicitly inform you about this below.
7.2 Transfer of personal data to shipping service providers
- Post CH
If the goods are delivered by the transport service provider Post CH (Schweizerische PostAG, Switzerland, Wankdorfallee 4, 3030 Bern), we will pass on your e-mail address to Post CH before delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided that you have given your express consent to this during the ordering process.-Otherwise, we will only pass on the name of the recipient and the delivery address to Post CH for the purpose of delivery. The data will only be passed on if this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with Post CH or the transmission of status information on the shipment delivery is not possible.
Consent can be revoked at any time with effect for the future from the controller named above or from the transport service provider Post CH.
7.3 Carrying out credit checks
- CRIF AG (Switzerland)
If we make advance payments (e.g. delivery on account), we reserve the right to carry out a credit check on the basis of mathematical-statistical procedures in order to safeguard our legitimate interest in determining the solvency of our customers. We transmit the personal data required for a credit check to the following service provider:
CRIF AG (Switzerland)
Hagenholzstrasse 81
8050 Zurich
The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognised, mathematical-statistical procedure. The calculation of the score values includes, among other things but not exclusively, address data. We use the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the establishment, execution or termination of a contractual relationship.
You can object to this processing of your data at any time by sending a message to the controller or to the aforementioned credit agency. However, we may still be entitled to process your personal data if this is necessary for contractual payment processing.
8) Use of social media: Videos
8.1 Use of Vimeo videos
Plugins from the Vimeo video portal of Vimeo.com, Inc., 330 West 34th Street, 10th Floor, New York, NY 10001, USA, are integrated on our website. When you access a page on our website that contains such a plugin, your browser establishes a direct connection to the Vimeo servers. The content of the plugin is transmitted by Vimeo directly to your browser and integrated into the page. Through this integration, Vimeo receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Vimeo account or are not currently logged in to Vimeo. This information (including your IP address) is transmitted directly from your browser to a Vimeo server in the USA and stored there.
If you are logged in to Vimeo, Vimeo can assign your visit to our website directly to your Vimeo account. If you interact with the plugins (such as pressing the start button on a video), this information is also transmitted directly to a Vimeo server and stored there.
If you do not want Vimeo to assign the data collected via our online presence directly to your Vimeo account, you must log out of Vimeo before visiting our website.
For information on the purpose and scope of data collection and further processing and use of the data by Vimeo, as well as your rights in this regard and setting options to protect your privacy, please refer to Vimeo's privacy policy: https://vimeo.com
For Vimeo videos embedded on our site, the Google Analytics tracking tool from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, is automatically integrated. This is Vimeo's own tracking, over which we have no influence and to which we have no access. Google Analytics uses so-called “cookies” for tracking purposes, which are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server, which may also result in transmission to the servers of Google LLC. in the USA.
8.2 Use of YouTube videos
This website uses the YouTube embedding function for displaying and playing videos from the provider “YouTube”, which belongs to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).
The extended privacy mode is used here, which, according to the provider, only triggers the storage of user information when the video(s) is/are played. If the playback of embedded YouTube videos is started, the provider “YouTube” sets cookies to collect information about user behaviour. According to “YouTube”, these are used, among other things, to collect video statistics, improve user-friendliness and prevent abusive behaviour. If you are logged in to Google, your data will be assigned directly to your account when you click on a video. If you do not want the assignment to your YouTube profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them. You have the right to object to the creation of these user profiles, but you must contact YouTube to exercise this right. When using YouTube, personal data may also be transmitted to the servers of Google LLC. in the USA.
Regardless of whether embedded videos are played, a connection to the Google network is established every time this website is accessed, which may trigger further data processing operations without our influence.
For more information on data protection at “YouTube”, please refer to the provider's privacy policy at: https://www.google.de
9) Web analytics services
Google Analytics 4
Google Analytics 4
This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”), which enables an analysis of your use of our website.
By default, when you visit the website, Google Analytics 4 sets cookies, which are stored as small text blocks on your device and collect certain information. This information also includes your IP address, but this is truncated by Google by the last digits to exclude direct personal reference.
The information is transferred to Google servers and further processed there. Transfers to Google LLC with its headquarters in the USA are also possible.
Google uses the information collected on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide other services relating to website and internet usage. The IP address transmitted by your browser and truncated within the scope of Google Analytics 4 will not be merged with other Google data. The data collected as part of the use of Google Analytics 4 is stored for two months and then deleted.
All of the processing described above, in particular the setting of cookies on the device used, is only carried out if you have given us your express consent to do so.
Without your consent, the use of Google Analytics 4 will not take place during your visit to the site. You can revoke your granted consent at any time with effect for the future. To exercise your right of revocation, please deactivate this service via the “Cookie Consent Tool” provided on the website.
We have concluded a data processing agreement with Google to ensure the protection of our site visitors’ data and to prohibit unauthorised disclosure to third parties.
Further legal notes on Google Analytics 4 can be found at https://business.safety.google
Demographic characteristics
Google Analytics 4 uses the special “demographic characteristics” function and can use this to create statistics containing statements about the age, gender and interests of site visitors. This is done by analysing advertising and information from third-party providers. In this way, target groups for marketing activities can be identified. However, the data collected cannot be assigned to a specific person and is deleted after it has been stored for two months.
Google Signals
As an extension to Google Analytics 4, Google Signals can be used on this website to create cross-device reports. If you have activated personalised ads and your devices are linked to your Google account, and you have consented to the use of Google Analytics, Google can analyse your usage behaviour across devices and create database models, including cross-device conversions. We do not receive any personal data from Google, only statistics. If you wish to stop cross-device analysis, you can deactivate the “Personalised Advertising” function in your Google account settings. To do so, follow the instructions on this page: https://support.google.com
UserIDs
As an extension to Google Analytics 4, the “UserIDs” function can be used on this website. If you have consented to the use of Google Analytics 4, have created an account on this website and log in with this account on different devices, your activities, including conversions, can be analysed across devices.
For data transfers to the USA, the provider refers to the standard contractual clauses of the Federal Data Protection and Information Commissioner (EDÖB), which are intended to ensure compliance with the Swiss level of data protection.
10) Tools and other
10.1 Cookie-Consent-Tool
This website uses a so-called “Cookie-Consent-Tool” to obtain effective user consents for consent-requiring cookies and cookie-based applications. The “Cookie-Consent-Tool” is displayed to users as an interactive user interface upon accessing the site, on which consents for certain cookies and/or cookie-based applications can be given by ticking the appropriate boxes. In the course of using the tool, all cookies/services requiring consent are only loaded if the respective user grants the corresponding consent by ticking the respective box. This ensures that such cookies are only set on the respective end device of the user if consent has been granted.
The tool sets technically necessary cookies to save your cookie preferences. Personal user data is generally not processed in the process.
If, in individual cases, personal data (such as the IP address) are processed for the purpose of storage, allocation or logging of cookie settings, this is done on the basis of our legitimate interest in a legally compliant, user-specific and user-friendly management of cookies and thus a legally compliant organisation of our online presence.
Furthermore, as the controller, we are legally obliged to make the use of technically unnecessary cookies dependent on the respective user consent.
Further information on the operator and the setting options of the Cookie-Consent-Tool can be found directly in the corresponding user interface on our website.
10.2 Applications for job advertisements by e-mail
We publish current vacancies on our website in a separate section, for which interested parties can apply by email to the contact address provided.
In order to be included in the application process, applicants must provide us together with the application by e-mail all personal data necessary for a sound and informed assessment and selection.
The required information includes general information about the person (name, address, a telephone or electronic contact option) as well as performance-specific evidence of the qualifications required for the position. If necessary, health-related information is also required, which must be given particular consideration under labour and social law for the protection of the applicant's interests.
The respective job advertisement shows which components an application must contain in order to be considered in individual cases and in which form these components must be sent by e-mail.
After receipt of the application sent using the e-mail contact address provided, the applicant's data will be stored by us and evaluated exclusively for the purpose of processing the application. For any queries arising during the process, we may at our discretion use either the e-mail address provided by the applicant with the application or a telephone number provided.
The legal basis for this processing is the progress of the application process as initiation of an employment contract.
Insofar as special categories of personal data (e.g. health data such as information on severely disabled status) are requested from applicants as part of the application process, processing is carried out so that we can exercise the rights arising from labour law and social security and social protection law and comply with our related obligations.
Cumulatively or alternatively, processing of special categories of data may also take place for purposes of health care or occupational medicine, for assessing the applicant's work capacity, for medical diagnosis, health or social care or treatment, or for the management of systems and services in the health or social sector.
If, in the course of the evaluation described above, the applicant is not selected or an applicant withdraws their application at an early stage, their data transmitted by e-mail and all electronic correspondence, including the original application email, will be deleted after a corresponding notification at the latest after 6 months. This period is based on our legitimate interest in being able to answer any subsequent questions regarding the application and, if necessary, to comply with our burden of proof obligations under the regulations on equal treatment of applicants.
In the event of a successful application, the data provided will be further processed for the purposes of implementing the employment relationship.
10.3 Doofinder
In order to make visiting our website attractive and to present you with faster better search results, we use the search function from doofinder. This serves to safeguard our overriding legitimate interest in optimised presentation of our offer within the framework of a balancing of interests. The operator of the pages is DooFinder S.L., Madrid 28037, Rufino González 23 bis, 1º 1, Spain.
To use the doofinder search function, the browser you are using must connect to the doofinder servers. In this way, doofinder learns that our website has been accessed via your IP address.
Further information on Doofinder Search can be found at https://www.doofinder.com
11) Rights of the data subject
The applicable data protection law grants you the following data subject rights vis-à-vis the controller with regard to the processing of your personal data (rights to information and intervention), whereby reference is made to the stated legal basis for the respective requirements for exercise:
- Right to information pursuant to Art. 25 DSG
- Right to data disclosure or transfer pursuant to Art. 28 DSG
- Right to rectification pursuant to Art. 32 para. 1 DSG
12) Duration of storage of personal data
The duration of the storage of personal data is determined according to the respective legal basis, the processing purpose and – if applicable – also according to the respective statutory retention period (e.g. retention periods under the Swiss Code of Obligations).
When processing personal data on the basis of explicit consent, the data concerned will be stored until you withdraw your consent.
If there are statutory retention periods for data, this data will be stored for the statutory period.
Otherwise, personal data will be processed as long as you do not expressly prohibit processing, unless we can demonstrate an overriding interest in further processing within the meaning of Art. 31 para. 2 DSG or justification by law.
