Privacy policy
1) Introduction and contact details of the controller
1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about how we handle your personal data when you use our website. Personal data is all data with which you can be personally identified.
1.2 The controller in charge of data processing on this website, within the meaning of the Swiss Data Protection Act (DPA), is Normrahmen AG, Bernstrasse 41, 3175 Flamatt, Switzerland, Tel.: +41 31 991 93 90, E-Mail: info@normrahmen.ch. The controller of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
2) Data collection when visiting our website
2.1 When you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (so-called „server log files“). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:
- Our visited website
- Date and time at the time of access
- Amount of data sent in bytes
- Source/reference from which you reached the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymised form)
The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of unlawful use.
2.2 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller). You can recognise an encrypted connection by the character string „https://“ and the lock symbol in your browser line.
3) Cookies
We use cookies on various pages to make visiting our website more attractive and to enable the use of certain functions. These are small text files that are stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.
In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website).
We may work together with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). If we work together with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case in the following paragraphs.
Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links:
Microsoft Edge: https://support.microsoft.com
Firefox: https://support.mozilla.org
Chrome: http://support.google.com
Safari: https://support.apple.com
Opera: https://help.opera.com
Please note that if you do not accept cookies, the functionality of our website may be restricted.
4) Making contact
Personal data is collected when you contact us (e.g. via contact form or email). Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your enquiry or for contacting you and the associated technical administration. Your data will be deleted once your enquiry has been processed. This is the case when it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.
5) Data processing when opening a customer account and for contract processing
Personal data is collected and processed if you provide it to us for the fulfilment of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Your customer account can be cancelled at any time by sending a message to our address. We store and use the data you provide for contract processing. After deletion of your customer account, your data will be blocked with regard to retention periods under tax and commercial law and deleted after expiry of these periods, unless we can prove an overriding interest in further processing within the meaning of Art. 31 para. 2 FADP or justification by law.
6) Use of your data for direct marketing
6.1 Subscription to our e-mail newsletter
By providing your personal data, you agree that we may use this data to send you newsletters.
We store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later date. The data collected by us when you register for the newsletter will be used exclusively for the purpose of advertising by means of the newsletter. You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by sending us a corresponding message. After cancellation, your e-mail address will be deleted from our newsletter distribution list immediately, unless we can prove an overriding interest in further processing within the meaning of Art. 31 para. 2 FADP or justification by law.
6.2 Sending the email newsletter to existing customers
If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services to those you have already purchased from our range by email. We do not need to obtain separate consent from you for this. In this respect, data processing is carried out solely on the basis of our legitimate interest in personalised direct advertising. If you have initially objected to the use of your e-mail address for this purpose, we will not send you any e-mails. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by sending a message to the controller named at the beginning. You will only incur transmission costs for this in accordance with the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be discontinued immediately.
6.3 MailChimp
Our email newsletters are sent via this provider: The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA
Based on our legitimate interest in effective and user-friendly newsletter marketing, we pass on the data you provide when registering for the newsletter to this provider so that it can send the newsletter on our behalf.
Subject to your express consent, the provider also carries out a statistical evaluation of the success of newsletter campaigns using web beacons or tracking pixels in the emails sent, which can measure opening rates and specific interactions with the content of the newsletter. End device information (e.g. time of access, IP address, browser type and operating system) is also collected and analysed, but not merged with other data sets.
You can revoke your consent to newsletter tracking at any time with effect for the future.
We have concluded an order processing contract with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorised disclosure to third parties.
For the transfer of data to the USA, the provider refers to standard contractual clauses of the Federal Data Protection and Information Commissioner (FDPIC), which are intended to ensure compliance with the Swiss level of data protection.
6.4 Advertising by letter post
On the basis of our legitimate interest in personalised direct advertising, we reserve the right to store your first and last name, your postal address and - if we have received this additional information from you as part of the contractual relationship - your title, academic degree, year of birth and your professional, industry or business name and to use them to send you interesting offers and information about our products by post.
You can object to the storage and use of your data for this purpose at any time by sending us a corresponding message.
7) Data processing for order processing
7.1 The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution within the scope of payment processing, insofar as this is necessary for payment processing. If special service providers are used for order processing, we will provide explicit information about this below.
7.2 Transfer of personal data to shipping service providers
- Post CH
If the goods are delivered by the transport service provider Post CH (Schweizerische PostAG, Switzerland, Wankdorfallee 4, 3030 Bern), we will pass on your e-mail address to Post CH before delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided that you have given your express consent to this during the ordering process.-Anderenfalls geben wir zum Zwecke der Zustellung nur den Namen des Empfängers und die Lieferadresse an Post CH weiter. Die Weitergabe erfolgt nur, soweit dies für die Warenlieferung erforderlich ist. In diesem Fall ist eine vorherige Abstimmung des Liefertermins mit Post CH bzw. die Übermittlung von Statusinformationen der Sendungszustellung nicht möglich.
Consent can be withdrawn at any time with effect for the future from the controller named above or from the transport service provider Post CH.
7.3 Carrying out credit checks
- CRIF AG (Switzerland)
If we make advance payments (e.g. delivery on account), we reserve the right to carry out a credit check on the basis of mathematical-statistical procedures in order to safeguard our legitimate interest in determining the solvency of our customers. We transmit the personal data required for a credit check to the following service provider:
CRIF AG (Switzerland)
Hagenholzstrasse 81
8050 Zurich
The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognised, mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. We use the result of the credit check in relation to the statistical probability of non-payment for the purpose of deciding on the establishment, execution or termination of a contractual relationship.
You can object to this processing of your data at any time by sending a message to the data controller or to the aforementioned credit agency. However, we may still be authorised to process your personal data if this is necessary to process payments in accordance with the contract.
8) Use of social media: videos
8.1 Use of Vimeo videos
Plugins from the Vimeo video portal of Vimeo.com, Inc, 330 West 34th Street, 10th Floor, New York, NY 10001, USA, are integrated on our website. When you access a page on our website that contains such a plugin, your browser establishes a direct connection to the Vimeo servers. The content of the plugin is transmitted by Vimeo directly to your browser and integrated into the page. Through this integration, Vimeo receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Vimeo account or are not currently logged in to Vimeo. This information (including your IP address) is transmitted directly from your browser to a Vimeo server in the USA and stored there.
If you are logged in to Vimeo, Vimeo can directly associate your visit to our website with your Vimeo account. If you interact with the plugins (e.g. by clicking the start button of a video), this information is also transmitted directly to a Vimeo server and stored there.
If you do not want Vimeo to assign the data collected via our website directly to your Vimeo account, you must log out of Vimeo before visiting our website.
The purpose and scope of the data collection and the further processing and use of the data by Vimeo as well as your rights in this regard and setting options for protecting your privacy can be found in Vimeo's data protection information: https://vimeo.com
The Google Analytics tracking tool from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, is automatically integrated into videos from Vimeo that are embedded on our website. This is Vimeo's own tracking, to which we have no access and which cannot be influenced by our site. Google Analytics uses so-called „cookies“, these are text files, that are stored on your computer and enable your use of the website to be analysed. The information generated by the cookie about your use of this website is usually transmitted to a Google server and stored there; this may also involve transmission to the servers of Google LLC. in the USA.
8.2 Use of YouTube videos
This website uses the YouTube embedding function to display and play videos from the provider „YouTube“, which belongs to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland („Google“).
The extended data protection mode is used here, which, according to the provider, only initiates the storage of user information when the video(s) is/are played. If playback of embedded YouTube videos is started, the provider „YouTube“ uses cookies to collect information about user behaviour. According to information from „Youtube“, these are used, among other things, to record video statistics, improve user-friendliness and prevent abusive behaviour. If you are logged in to Google, your data will be assigned directly to your account when you click on a video. If you do not wish your data to be associated with your YouTube profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and analyses them. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right. When using YouTube, personal data may also be transmitted to the servers of Google LLC. in the USA.
Unabhängig von einer Wiedergabe der eingebetteten Videos wird bei jedem Aufruf dieser Website eine Verbindung zum Google-Netzwerk aufgenommen, was ohne unseren Einfluss weitere Datenverarbeitungsvorgänge auslösen kann.
Further information on data protection at „YouTube“ can be found in the provider's privacy policy at: https://www.google.de
9) Web analysis services
Google Analytics 4
Google Analytics 4
This website uses Google Analytics 4, a web analysis service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables your use of our website to be analysed.
Standardmäßig werden beim Besuch der Website durch Google Analytics 4 Cookies gesetzt, die als kleine Textbausteine auf Ihrem Endgerät abgelegt werden und bestimmte Informationen erheben. Zum Umfang dieser Informationen gehört auch Ihre IP-Adresse, die allerdings von Google um die letzten Ziffern gekürzt wird, um eine direkte Personenbeziehbarkeit auszuschließen.
The information is transferred to Google servers and processed there. Transmission to Google LLC, based in the USA, is also possible.
Google uses the information collected on our behalf to analyse your use of the website, to compile reports on website activity for us and to provide us with other services relating to website activity and internet usage. The abbreviated IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The data collected as part of the use of Google Analytics 4 is stored for a period of two months and then deleted.
All processing described above, in particular the setting of cookies on the end device used, only takes place if you have given us your express consent to do so.
Ohne Ihre Einwilligung unterbleibt der Einsatz von Google Analytics 4 während Ihres Seitenbesuchs. Sie können Ihre erteilte Einwilligung mit Wirkung für die Zukunft jederzeit widerrufen. Um Ihr Widerrufsrecht auszuüben, deaktivieren Sie bitte diesen Dienst über das auf der Website bereitgestellte „Cookie-Consent-Tool“.
We have concluded an order processing contract with Google that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.
Further legal information on Google Analytics 4 can be found at https://business.safety.google
Demographic characteristics
Google Analytics 4 uses the special function „demographic characteristics“ and can use it to compile statistics that make statements about the age, gender and interests of site visitors. This is done by analysing advertising and information from third-party providers. This allows target groups to be identified for marketing activities. However, the data collected cannot be assigned to a specific person and is deleted after being stored for a period of two months.
Google Signals
As an extension to Google Analytics 4, Google Signals can be used on this website to generate cross-device reports. If you have activated personalised ads and linked your devices to your Google account, Google can, subject to your consent to the use of Google Analytics, analyse your usage behaviour across devices and create database models, including for cross-device conversions. We do not receive any personal data from Google, only statistics. If you want to stop the cross-device analysis, you can deactivate the "Personalised advertising" function in the settings of your Google account. Folgen Sie dazu den Anweisungen auf dieser Seite: https://support.google.com
UserIDs
The "UserIDs" function can be used on this website as an extension to Google Analytics 4. If you have consented to the use of Google Analytics 4, have set up an account on this website and log in with this account on different devices, your activities, including conversions, can be analysed across devices.
For the transfer of data to the USA, the provider refers to standard contractual clauses of the Federal Data Protection and Information Commissioner (FDPIC), which are intended to ensure compliance with the Swiss level of data protection.
10) Tools and miscellaneous
10.1 Cookie consent tool
This website uses a so-called „cookie consent tool“ to obtain effective user consent for cookies and cookie-based applications that require consent. The „cookie consent tool“ is displayed to users when they access the website in the form of an interactive user interface on which consent for certain cookies and/or cookie-based applications can be given by ticking a box. By using the tool, all cookies/services requiring consent are only loaded if the respective user gives their consent by ticking the relevant box. This ensures that such cookies are only set on the user's end device if consent has been granted.
The tool sets technically necessary cookies to save your cookie preferences. Personal user data is generally not processed.
Kommt es im Einzelfall zum Zwecke der Speicherung, Zuordnung oder Protokollierung von Cookie-Einstellungen doch zur Bearbeitung personenbezogener Daten (wie etwa der IP-Adresse), erfolgt diese auf Basis unseres berechtigten Interesses an einem rechtskonformen, nutzerspezifischen und nutzerfreundlichen Einwilligungsmanagement für Cookies und mithin an einer rechtskonformen Ausgestaltung unseres Internetauftritts.
Ferner unterliegen wir als Verantwortliche der rechtlichen Verpflichtung, den Einsatz technisch nicht notwendiger Cookies von der jeweiligen Nutzereinwilligung abhängig zu machen.
Further information on the operator and the setting options of the cookie consent tool can be found directly in the corresponding user interface on our website.
10.2 Applications for job advertisements by e-mail
We advertise currently vacant positions on our website in a separate section, for which interested parties can apply by e-mail to the contact address provided.
In order to be included in the application process, applicants must provide us with all the personal data required for a well-founded and informed assessment and selection together with their application by e-mail.
Zu den erforderlichen Angaben gehören hierbei allgemeine Informationen zur Person (der Name, die Adresse, eine telefonische oder elektronische Kontaktmöglichkeit) sowie leistungsspezifische Nachweise über die für eine Stelle notwendigen Qualifikationen. Gegebenenfalls erforderlich sind darüber hinaus gesundheitsbezogene Angaben, die im Interesse des Sozialschutzes in der Person des Bewerbers besondere arbeits- und sozialrechtliche Berücksichtigung finden müssen.
Welche Bestandteile eine Bewerbung im Einzelfall für ihre Berücksichtigungsfähigkeit enthalten muss und in welcher Form diese Bestandteile per Mail zu übermitteln sind, kann der jeweiligen Stellenausschreibung entnommen werden.
After receipt of the application sent using the email contact address provided, the applicant data will be stored by us and analysed exclusively for the purpose of processing the application. For any queries arising in the course of processing, we may choose to use either the e-mail address provided by the applicant with their application or a telephone number provided.
Rechtsgrundlage für diese Verarbeitungen ist das Durchlaufen des Bewerbungsverfahrens als Arbeitsvertragsanbahnung.
Soweit im Rahmen des Bewerbungsverfahrens besondere Kategorien von personenbezogenen Daten (z.B. Gesundheitsdaten wie Angaben über die Schwerbehinderteneigenschaft) bei Bewerbern angefragt werden, erfolgt die Verarbeitung, damit wir die aus dem Arbeitsrecht und dem Recht der sozialen Sicherheit und des Sozialschutzes erwachsenden Rechte ausüben und unseren diesbezüglichen Pflichten nachkommen können.
Kumulativ oder alternativ kann die Verarbeitung der besonderen Datenkategorien auch zu Zwecken der Gesundheitsvorsorge oder der Arbeitsmedizin, für die Beurteilung der Arbeitsfähigkeit des Bewerbers, für die medizinische Diagnostik, die Versorgung oder Behandlung im Gesundheits- oder Sozialbereich oder für die Verwaltung von Systemen und Diensten im Gesundheits- oder Sozialbereich erfolgen.
Kommt es im Zuge der oben beschriebenen Auswertung nicht zu einer Auswahl des Bewerbers oder zieht ein Bewerber seine Bewerbung vorzeitig zurück, werden dessen per E-Mail übermittelten Daten sowie sämtlicher elektronischer Schriftverkehr einschliesslich der ursprünglichen Bewerbungsmail nach einer entsprechenden Benachrichtigung spätestens nach 6 Monaten gelöscht. Diese Frist bemisst sich auf Grundlage unseres berechtigten Interesses daran, etwaige Anschlussfragen zu der Bewerbung zu beantworten und gegebenenfalls unseren Nachweispflichten aus den Vorschriften zur Gleichbehandlung von Bewerbern nachkommen zu können.
Im Falle einer erfolgreichen Bewerbung werden die bereitgestellten Daten für die Zwecke der Durchführung des Beschäftigungsverhältnisses weiter verarbeitet.
10.3 Doofinder
We use the doofinder search function to make visiting our website more attractive and to present you with better search results more quickly. This serves to safeguard our legitimate interest in an optimised presentation of our offer, which predominates in the context of a balancing of interests. The operator of the pages is DooFinder S.L., Madrid 28037, Rufino González 23 bis, 1º 1, Spain.
Um die Suchfunktion von doofinder zu verwenden, muss der von Ihnen verwendete Browser Verbindung zu den Servern von doofinder aufnehmen. Hierdurch erlangt doofinder Kenntnis darüber, dass über Ihre IP-Adresse unsere Website aufgerufen wurde.
Further information on the doofinder search can be found at https://www.doofinder.com
11) Rights of the data subject
The applicable data protection law grants you the following data subject rights (information and intervention rights) vis-à-vis the controller with regard to the processing of your personal data, whereby reference is made to the legal basis stated for the respective exercise requirements:
- Right to information pursuant to Art. 25 FADP
- Right to data disclosure or transfer pursuant to Art. 28 FADP
- Right to rectification pursuant to Art. 32 para. 1 FADP
12) Duration of storage of personal data
The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing and – if applicable – additionally by the respective statutory retention period (e.g. retention periods under the law of obligations).
If personal data is processed on the basis of express consent, the data concerned will be stored until you withdraw your consent.
Existieren gesetzliche Aufbewahrungsfristen für Daten, werden diese Daten für die gesetzlich vorgesehene Dauer aufbewahrt.
Otherwise, personal data will be processed for as long as you do not expressly prohibit the processing, unless we can prove an overriding interest in further processing within the meaning of Art. 31 para. 2 FADP or justification by law.
