Right of cancellation from Normrahmen

The customer is granted a right of cancellation for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written cancellation by email or letter (address as per imprint, >link) to Normrahmen AG within the deadline. The cancellation does not require any justification.

The exercise of the right of cancellation leads to a reversal of the contract. The customer must returnthe goods within 10 calendar days in their original packaging, complete with all accessories and together with the delivery note to the return address specified by Normrahmen AG in the legal notice(>Link). Returns to Normrahmen AG are at the expense and risk of the customer. Any payment already made will be refunded to the customer within 20 calendar days, provided that Normrahmen AG has already received the goods back or the customer can provide proof of dispatch.

Normrahmen AG reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice the customer for it.
No right of cancellation is granted in the following cases:

(i) If the contract has a random element, namely because the price is subject to fluctuations over which the provider has no influence;

(ii) If the contract concerns a movable item which, due to its nature, is not suitable for return or can spoil quickly;

(iii) If the contract concerns a movable item which is manufactured according to the customer's specifications or is clearly tailored to personal needs;

(iv) If the subject of the contract is digital content and this content is not provided on a durable medium or if the contract is to be performed in full by both parties immediately;

(v) If the subject of the contract is a service and the contract is to be performed in full by the supplier with the customer's prior express consent before the cancellation period has expired.

(vi) In the areas of accommodation, transport, delivery of food and drink and leisure activities, if the provider undertakes to provide the services at a specific time or within a precisely specified period when the contract is concluded.